Floor and Decor Return Policy

Floor and Decor Return Policy: Hassle-Free Returns for Your Peace of Mind

Shopping for flooring and decor items should be an exciting experience, and at Floor and Decor, they understand that sometimes things don’t turn out as expected. That’s why Floor and Decor offers a hassle-free return policy that provides peace of mind to their customers. In this article, we’ll dive deep into the details of Floor and Decor’s return policy, explaining what you need to know when considering returning a product.

Why Floor and Decor’s Return Policy Matters

The return policy of any store is a crucial factor to consider when making a purchase. It ensures that you can shop with confidence, knowing that if something doesn’t meet your expectations, you have options. Floor and Decor’s return policy is significant for several reasons:


It gives you the flexibility to change your mind or adapt to unforeseen circumstances. Life can be unpredictable, and sometimes, your needs or circumstances may change. Floor and Decor’s return policy allows you to make adjustments without unnecessary stress.

Product Satisfaction:

It allows you to exchange or return products that don’t meet your requirements. Not every product will perfectly fit your needs or preferences. With Floor and Decor’s policy, you can easily return or exchange items that fall short of your expectations.

Hassle-Free Experience:

It provides you with a hassle-free experience, ensuring you can shop without worries. Shopping should be an enjoyable experience, and Floor and Decor understands that. Their return policy is designed to minimize the hassles and inconveniences that can sometimes accompany returns, making your overall shopping experience more pleasant.

Understanding Floor and Decor’s Return Policy

Eligible Products

Not all products are eligible for return at Floor and Decor. Typically, non-returnable items include custom orders or products that have been altered to your specifications. However, most items can be returned within the specified timeframe.

Timeframe for Returns

Floor and Decor understands that you might need some time to decide if a product suits your needs. They offer a generous return timeframe, usually 90 days from the purchase date.

Condition of the Product

To be eligible for a return, the product must be in its original condition, unopened, and unused. It should also include all the accessories, manuals, and parts that came with it.

Initiating the Return Process

Online Returns

If you made your purchase online, you can initiate the return process through the Floor and Decor website. You’ll need to provide your order number and some essential information to get started.

In-Store Returns

For in-store purchases, you can return the product to the nearest Floor and Decor location. Be sure to bring your receipt or order confirmation to expedite the process.

Refunds and Store Credit

Refund Method:

When you successfully initiate a return at Floor and Decor, you can expect a refund to be processed to your original payment method. It’s important to note that the refund process may take some time, so it’s advisable to be patient as the financial transaction is completed. The exact duration of the refund processing may vary, but Floor and Decor strives to ensure a timely and accurate reimbursement to your original payment source.

Store Credit:

Alternatively, if you prefer not to receive a refund to your payment method, you have the option to choose store credit. Opting for store credit can be convenient, especially if you plan to shop for other products at Floor and Decor in the near future. Store credit allows you to use the refunded amount within the store, providing flexibility and ease for your future purchases. This can be a beneficial choice if you anticipate returning to Floor and Decor for additional flooring and decor needs.

Refund and Exchange Options

Floor and Decor offers two primary options for customers looking to return products:

  • Refunds: Refunds are typically processed within a reasonable timeframe. Keep in mind that it may take some time for the funds to appear in your account.
  • Exchanges: If you’d prefer, you can exchange the product for something else that suits your needs.

Returns for Damaged or Defective Products

In the unfortunate event that you receive a damaged or defective product, Floor and Decor takes the following steps to address the issue:

  • Inspect Upon Delivery: It’s essential to inspect products upon delivery and report any damage immediately.
  • Contact Customer Support: Get in touch with customer support to initiate the return process.
  • Replacement or Refund: You can choose between a replacement or a refund for damaged or defective items.

Returnable and Non-Returnable Items

It’s important to understand which items are returnable and which are not:

Returnable Items:

  • Flooring materials
  • Tiles
  • Accessories

Non-Returnable Items:

  • Cut or custom-made items
  • Opened adhesive or grout
  • Clearance items

Benefits of Floor and Decor’s Return Policy

Peace of Mind:

Floor and Decor’s return policy provides you with peace of mind. You can shop confidently, knowing that you have options if the product doesn’t meet your expectations. This assurance enhances your overall shopping experience, allowing you to make choices without the fear of being stuck with a product that doesn’t fit your needs.

Generous Return Timeframe:

One of the key advantages of Floor and Decor’s return policy is the generous 90-day return window. This extended timeframe offers you ample time to evaluate your purchase and make an informed decision. It recognizes that making decisions about flooring and decor can take time, and it gives you the flexibility to ensure your choices align with your vision for your space.

Flexible Refund Options:

Floor and Decor’s return policy caters to your preferences with its flexible refund options. Whether you prefer a refund to your original payment method or opt for store credit, Floor and Decor has you covered. This flexibility allows you to choose the option that best suits your current needs and future plans, ensuring a hassle-free return experience.


Here are answers to some frequently asked questions about Floor and Decor Return Policy

What’s the return policy at Floor and Decor?

Floor and Decor typically offers a 90-day return policy for most products, allowing customers to return items that are in their original condition, unopened, and unused. However, it’s essential to review the specific return conditions for the product you’ve purchased, as some items, like custom orders, may not be eligible for returns.

How long do you have to return something to at home?

The return timeframe at Floor and Decor is typically 90 days from the date of purchase. This provides customers with a generous window to make their return decisions.

Can you return unopened boxes of flooring to Home Depot?

Floor and Decor and Home Depot are separate companies, each with its own return policies. To understand the return policy for Home Depot, you would need to visit the Home Depot website or contact their customer service for specific details.

How do I file a claim with Floor and Decor?

To file a claim with Floor and Decor, if you have received a damaged product or are facing an issue with your purchase, you should contact Floor and Decor’s customer service. They will guide you through the process of returning or exchanging the damaged item and assist you with any other claims or concerns.

Does Floor and Decor have a warranty?

Floor and Decor may offer warranties on certain products. The warranty details can vary depending on the product you purchase. It’s advisable to check with Floor and Decor’s customer service or review the product’s information to understand its specific warranty terms.

Can you negotiate at Floor and Decor?

Floor and Decor’s pricing is generally competitive, and their prices are usually non-negotiable. However, if you are working on a large project or have specific needs, you can inquire with the store’s staff about potential discounts or deals that may be available. It’s always worth asking, but be prepared for the possibility that negotiations may not be possible for all items.


Floor and Decor’s return policy is designed to ensure that your shopping experience is stress-free and enjoyable. With flexible options and a generous return timeframe, you can make your purchase decisions with peace of mind.